The Utility Billing Department is responsible for establishing and maintaining all residential and commercial utility customer inquiries regarding new construction, connection, disconnection and transfer of services. The department is located on the first floor inside City Hall, 101 E. Main St. Operating hours are from 8 a.m. to 5 p.m., Monday through Friday, residents may also make after hours payments in the drop box at City Hall near the Main St. entrance. For questions about Street Repair, Water Quality or Pressure, Streetlights or Sewer please contact the Public Works Department at 972.564.7340
Meter Leak Repair
Pay Bill Online
Service Request Forms:
New Service Application
All new service requests require a payment of $100.00 which includes an application fee of $25 and a refundable deposit of $75 and a lease, or closing papers for the property. Disconnect Service Request
Disconnection requests received by 12 p.m. can be processed the same day. Refund checks (if applicable) will take 4-6 weeks for processing. Transfer Service Form
Transferring service from a current Forney account to a new location allows for up to 7 days of service at both locations; if more time is needed a New Service Request will be required. $15.00 transfer fee applies. Temporary Service Application
Temporary service is available for up to 14 days and 2000 gallons for a fee of $38.50 due at the time of application. Additional charges will apply if more than 2000 gallons are used.
All forms must be signed and include a copy of your photo ID/DL to be processed. Any service requests received after 12 p.m. will not be effective until the next business day.