Water Quality Concerns

  • Taste and Odor Problems: Contaminant found in drinking water may cause taste, color, or odor problems. These do not necessarily indicate a change in the safety of your water. Water taste is affected by mineral content as well as the presence of chlorine.
  • Cloudiness: Cloudy water from the faucet may be caused by tiny air bubbles in the water similar to the gas bubbles in beer and carbonated soft drinks. After a while, the bubbles rise to the tip and disappear.
  • Dirty Water: Usually when water looks dirty, it's due to changes in the way the water system is operating. When the flow of water changes direction in the pipes, it agitates settled materials at the bottom of the pipes. The changes can be caused by routine water main maintenance, broken fire hydrants or water main breaks. The water usually looks dirty for a short time and is drinkable once it clears.

One way to clear the dirty water out of your pipes is to run all your faucets for a few minutes. If the water is still not clear, then do the same thing again every half hour or so. The problem should go away within 2 or 4 hours. If it doesn't, call the Public Works Department at 972-564-7340 or after hours, call Police Dispatch at 972-564-7600.